Privacy Policy

Information We Collect

When you interact with our website, we may collect personal information that you voluntarily provide to us such as your name, email address, phone number, billing address, shipping address, and payment information. This information is typically collected when you place an order, create an account, subscribe to our newsletter, or contact us for support.

We may also automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, pages viewed, and the time you spend on our website. This information helps us understand how visitors use our site and allows us to improve our services and user experience.

How We Use Your Information

The information we collect may be used to process and fulfill your orders, communicate with you regarding purchases or inquiries, provide customer support, and improve the functionality and performance of our website.

Your information may also be used to send promotional updates, special offers, or newsletters if you have chosen to receive marketing communications from us. You can unsubscribe from these communications at any time.

Legal Basis for Processing

We process personal information for purposes including contract performance, customer support, fraud prevention, compliance with legal obligations, website functionality, marketing communications (where consent has been provided), and legitimate business operations.

Fraud Prevention & Security Monitoring

We may process personal information for fraud prevention, payment verification, cybersecurity monitoring, dispute resolution, and protection of our legal rights.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers that help us operate our business such as payment processors, shipping partners, website hosting providers, and analytics services.

These service providers only receive the information necessary to perform their services and are required to handle your data securely.

International Data Transfers

Personal information may be processed, stored, or transferred to countries outside the United Arab Emirates by our service providers. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember user preferences, analyze traffic, and improve website performance.

You can choose to disable cookies through your browser settings, although some features of the website may not function properly without them.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we implement reasonable technical and organizational safeguards to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Breach Response

In the event of a data security incident affecting personal information, we will take appropriate measures in accordance with applicable legal requirements.

Third-Party Links

Our website may include links to external websites or services. These third-party websites operate independently and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

Third-Party Services Disclaimer

While we carefully select reputable service providers, we are not responsible for the independent privacy, security, or operational practices of third-party service providers beyond our reasonable control.

Your Privacy Rights

To the extent applicable under UAE data protection laws, you may have the following rights:

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to request deletion of your data where legally permissible.
• The right to withdraw marketing consent.
• The right to request information about how your data is used.

You may also opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

Identity Verification for Data Requests

Before responding to requests relating to personal information, we may require reasonable proof of identity to protect the security of customer information.

Children's Privacy

Our website is not directed toward children under the age of 18, and we do not knowingly collect personal information from minors without appropriate authorization where required by law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised date.

Contact Us

Privacy-related requests may be submitted via support@mtb.ae or through our customer support channels. If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on the website of Meant To Be Boutique.