Shipping and Delivery

Processing & Timelines

We provide reliable standard delivery across the UAE through our logistics partner. To ensure your package enters the transit cycle efficiently, please note our processing timelines:

• FREE Standard Shipping: Enjoy complimentary standard delivery across the UAE on all orders of AED 500.00 or more.
• Fulfilment Timeline: Orders typically arrive within 2 to 4 business days from the date your order is successfully placed and processed. All delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.
• Cut-Off Times: Orders placed before 10:00 PM will begin processing the next business day.

Coverage Areas & Fixed Remote Schedules

We deliver across major urban, commercial, and residential zones in the UAE. Certain free zones, industrial areas, or restricted-access locations may require additional delivery charges or may not be serviceable.

• Standard Service Areas: Service applies within primary city limits of: Abu Dhabi, Al Ain, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, following our regular 2-4 business days timeline.
• Remote Areas (Thursday & Sunday Only): Remote areas significantly outside primary city limits are restricted to a twice-weekly delivery schedule. Deliveries to these areas occur strictly on Thursdays and Sundays:

Remote Delivery Zones:

• Abu Dhabi / Western Region: Al Dabiya, Bad' Al Mutaw'ah, Nujoom Island, Al Dhannah City, Barakah, Qasr Al Sarab, Al Fayah, Bateen Liwa, Ruwais, Al Gharbia, Baynounah, Sahil, Al Ghuwaifat, Buhasa, Shah, Al Mirfa, Dalma Island, Sir Baniyas Island, Al Nouf, Ghayathi, Tarif, Al Salam Living City, Habshan, Zayed City, Al Sila, Hameem, Asab, and Liwa.
• Al Ain: Al Faqa, Al Wiqan, Nahel, Al Hiyar, Ghireebah, Sweihan, Al Quaa, and Al Shiwayb.
• Ajman: Al Manama, Masfut.
• Fujairah: Al Manama, Siji, Wadi Mai, Asimah, Taween, Wadi Saham, Friday Market, Thoban, Wadi Siji, Habsab, Wadi Al Sidr, Wadi Eesfal Village.
• Ras Al Khaimah: Adhan, Habhab, Shawka, Al Ghail, Kadrah, Steven Rock Area, Al Hamraniyah, Khor Khwair, Um Al Urge, Al Jeer, Munay, Wadi Al Aim, Digdagga, RAK International Airport, Wadi Ghalilah, Ghalilah, Seih Al Barerath, Wadi Kub, Wadi Shaam.
• Sharjah: Al Bataeh, Al Tayebah, Maleha, Al Dhaid, Hatta, Mohathab, Al Khari, Kadra, Nazwa, Al Khoros, Al Madam, Wadi Al Helo.
• Umm Al Quwain: Falaj Al Mualla.

Rates & Tracking

• FREE Standard Shipping: Enjoy complimentary standard delivery across the UAE on all orders of AED 500.00 or more.
• Fulfilment Fees: We offer two standard shipping tiers at checkout based on geographic zoning for orders under AED 500.00:
• Standard Delivery (AED 20.00): Applies strictly to addresses located within primary urban city limits.
• Remote Area Delivery (AED 35.00): Mandatory for all addresses falling within our designated Remote Delivery Zones (serviced strictly on Thursdays and Sundays).
• Order Tracking: Once your order is safely packed and dispatched from our fulfilment hub, you will receive a tracking number via email/WhatsApp message to follow your package's journey.

Important Note: Remote Zone Rate Adjustments

Please ensure you select the correct shipping tier that matches your delivery address at checkout.

• Incorrect Tier Selection & Cash Collection Policy: If a delivery address falls within a designated Remote Delivery Zone but the standard AED 20.00 urban shipping option was selected at checkout, your order will not be put on hold.

To ensure your delivery arrives without delay, Meant To Be Boutique will automatically process your order. To settle the remaining AED 15.00 balance, a secure payment link will be sent to you to complete the payment online prior to shipping. By completing your purchase with a remote address under the standard shipping rate, you explicitly agree to settle this remaining balance.

The customer is solely responsible for ensuring that all delivery information is accurate and complete. Additional delivery, redelivery, storage, or return charges resulting from inaccurate or incomplete information shall be borne by the customer. Meant To Be Boutique is not responsible for courier delivery delays caused by incorrect address details provided by the customer.

Partial Shipments

We reserve the right to split orders into multiple shipments where operationally necessary. Customers will not be charged additional shipping fees for any split shipment initiated by us.

Failed Delivery Attempts & Returns

Our delivery partner will make up to 3 scheduled attempts to deliver your package before it is cancelled. To avoid delivery failure, please keep an eye on your phone and note the following process:

• After 2 Failed Attempts: An automatic WhatsApp message will be sent to you to re-confirm your delivery details or provide specific entry/timing instructions.
• The 3rd Attempt: If no response is received within 48 hours of that message, our courier's support team will call you directly to verbally coordinate and confirm a final 3rd delivery attempt.
• Return to Warehouse (RTO): Your order will be automatically cancelled and returned to our warehouse if:
• The courier fails all 3 delivery attempts.
• Delivery fails 2 consecutive times and no delivery confirmation/response is provided by the customer within the first 72 hours.
• Financial Liability: In the event of an automated return to warehouse due to non-responsiveness or failed delivery attempts, the customer will be held fully responsible for the return logistics fees (AED 20.00 for standard urban areas or AED 35.00 for remote areas), and the original shipping fee paid at checkout will not be refunded. Any refund resulting from a return-to-origin shipment shall be processed in accordance with the Returns & Refunds Policy after deduction of applicable shipping and logistics charges.

Delivery Completion & Risk of Loss

Delivery shall be deemed completed when the order is delivered to the address provided by the customer, to an authorized recipient at that address, or when proof of delivery is recorded by the courier. Once delivery is completed, responsibility for loss, theft, or damage passes to the customer except where prohibited by applicable law.

Damaged Package Upon Delivery

Customers should inspect packages upon delivery. If packaging appears visibly damaged, customers should photograph the package before opening and contact us within 48 hours of receipt.

Lost Shipments

If a shipment is confirmed lost in transit by the courier, Meant To Be Boutique will, at its discretion and in accordance with applicable law, provide a replacement shipment or a refund.

Incorrect Product Delivery

If an incorrect item is delivered, customers must notify us within 48 hours of receipt. Upon verification, we will arrange collection and replacement at no additional cost.

Force Majeure

Delivery timelines are estimates only and may be affected by circumstances beyond our reasonable control, including severe weather, customs inspections, public holidays, governmental restrictions, transportation disruptions, strikes, pandemics, system outages, or force majeure events.